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If we’re unable to resolve your complaint, we will escalate it to the appropriate team and aim to reach a final response within 8 weeks.
If you are not satisfied with our final response, you may refer the matter to the Energy Ombudsman for further independent resolution.
The Energy Ombudsman’s service is impartial, free to use, and designed to help resolve complaints effectively. For more information, visit the Energy Ombudsman.
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday 9am to 1pm)
Email: enquiry@energyombudsman.org
Website: www.energyombudsman.org
Contact:
Energy Ombudsman
P.O Box 966
Warrington, WA4 9DF
Unitility LTD
By post: unitility LTD, Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, England, NE11JF
By email info@unitility.com
For further information, you can call us on: 0800 043 0338