At Unitility Ltd ("Company", "we", "our", "us"), we are committed to protecting your privacy. This privacy policy explains how we collect, use, and share your personal data when you visit our website unitility.com and engage with our services as an energy broker. We comply with the General Data Protection Regulation (GDPR) to ensure that your personal information is handled with the utmost care and in accordance with UK law.
We may collect the following types of information from you:
Personal Information: When you submit an inquiry or request a quote, we may collect personal details such as your name, contact information (email, phone number), and address.
Usage Data: We may collect non-personal information about how you use our website, including browsing patterns, device information, and time spent on the site. This is done through cookies and tracking technologies.
We use your personal information to:
Provide energy brokerage services and offer tailored energy deals.
Pass your information to third-party suppliers or partner brokers to find the best offers for you.
Respond to your inquiries or requests.
Improve our website’s functionality and user experience.
To offer you the best energy deals, we may share your information with trusted third parties, including:
Energy Suppliers: We may pass your details to energy suppliers to assist in providing you with the best available deals.
Partner Brokers: We may share your information with other brokers in our network to help you find the most competitive offers.
Service Providers: We may share your information with third-party service providers who assist us in operating our website, such as website hosting, analytics, and customer support.
We only share information necessary to complete the services you have requested, and all third parties are required to comply with the GDPR and data protection laws.
We use cookies and similar tracking technologies to enhance your browsing experience and to collect data about how you use our site. The types of cookies we use include:
Necessary Cookies: These cookies are essential for the proper functioning of our website. They help with basic functions like page navigation, form submissions, and ensuring the security of the site.
Analytics Cookies: We use Google Analytics and Google Tag Manager to monitor website traffic and user behavior, which helps us improve the performance and user experience of the site. These cookies may collect information such as the pages you visit and the duration of your visit.
You can control your cookie preferences through your browser settings, but please note that blocking certain cookies may affect the functionality of our website.
Under the GDPR, you have the following rights regarding your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: If any of your personal data is incorrect or incomplete, you can request that we update or correct it.
Erasure: You can request the deletion of your personal data, subject to certain conditions.
Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.
Data Portability: You can request that we transfer your personal data to another service provider in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, England, NE11JF.
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including any legal or reporting obligations.
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on our website, and the effective date will be updated accordingly.
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
Unitility Ltd
Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, England, NE11JF